FAQ

Answers to frequently asked questions:


General


Play & train


Troubleshooting


 


General


How does MYWEBSPORT work?


How much does a MYWEBSPORT system cost and how can I earn money with MYWEBSPORT?


Where are MYWEBSPORT Locations?


What do I need to use a MYWEBSPORT system and the MYWEBSPORT web app?


  • MWS user account
  • MWS system (terminal) with MWS user account available
    • System play permission (activation) necessary
    • System play permissions are assigned by the responsible club admin
  • MWS web app available with MWS user account
    • No system play permission (activation) needed

Where can I register and what does the registration cost?


Where can I change my MWS master data or delete my MWS account?


What are MYWEBSPORT points?


  • 1 Euro = 10 MWS points

Where can I view the account balance of my MWS account and how can I deposit or withdraw money from the account?


 


Play & train

Where can I register for tournaments and book coaches?


Where can I find play and training partners?


Where can I find my private game and training archive and my private directories, folders and positions?


  • MWS terminal
    • Game archive
    • Reference positions
      • My reference positions
  • MWS web app 
    • MYWEBSPORT
      • Archive
      • Ref-pos

Where can I find the public database of specialized literature and training programs?


  • MWS terminal
    • Reference positions
      • MYWEBSPORT
  • MWS web app
    • MYWEBSPORT
      • Library

Where can I access shared content (sharing) of other MWS users and how can I share my own content with other MWS users?


  • MWS terminal
    • Game archive - share your own content
      • Select game or training
        • Toggle share
    • Game archive - retrieve somebody else's content
      • Add share
    • Reference positions - share your own content
      • Edit reference positions
        • Select library
          • Toggle share
            • Libraries can be shared, but not separate reference positions or entire directories.
    • Reference positions - retrieve somebody else's content
      • Add share

Where can I manage my private folder structure and add new shots?


  • MWS terminal
    • Reference positions
      • Edit reference positions
        • Shots / positions are saved as separate reference positions. Reference positions are saved in libraries. Libraries are saved in directories.
    • Open position
      • Add reference position
    • Take a picture / record with ball tracking
      • Add reference position

How can I play a local game?


  • MWS Terminal
    • New local game

How can I connect with another MWS user at a remote remote location to play, train or gamble together?


  • At the MWS terminal in the live list

How can I record my shots with the ball tracking?


  • Automatically in games with autoscoring
  • Open position or take a picture
    • Shift key on remote control or start path analysis on terminal screen

Where can I switch the language at the MWS terminal?


  • Header on the terminal screen

How can I pair headsets (conference call)?


  • Put the second headset on the base
    • Select second headset as a secondary headset
      • Take second headset from the base
        • You can now hear a signal on the first headset - then you need to press the call pickup button on the first headset to pair both headsets together

 


Troubleshooting

What can I do if I have forgotten my MWS user account password?


What can I do if I can log in to the MWS web app with my username and password, but not at the MWS terminal?


  • System play permission (activation) is necessary for MWS terminal use
    • System play permissions are assigned by the responsible club admin
  • Restart the system if the respective MWS user account has just been newly created

NOTE: The following tips are deliberately kept simple to avoid problems resulting from improper fixes - in case of doubt, please contact the support.


What can I do if the Internet is down?


  • Restart router
  • Restart system

What can I do if the video or audio connection to a remote location does not work or is bad?


  • Problem with video signal
    • Video reconnection
    • Check video input on the TV
    • Restart system
  • Problem with audio signal
    • Video reconnection
    • Connect the headset to the base and check (connection, battery)
    • Check audio output (headset or TV)
    • Check volume of headset / TV
    • Restart system

What can I do if the laser or remote control stop working?


  • Switch remote control off / on (connection, battery)
  • Touchscreen remote control
  • Restart system

What can I do if the camera stops working or the ball positions can't be determined?


  • Check table illumination (curtains, disturbing lights ...)
  • Restart system